Contact Kit support. Email info@kit.africa or call +256 759 948 200. Include your business name, the affected screen, the approximate time, and a short description. Never send a password, one-time code, recovery code, private key, or full card number.
Sign-in and account access
If password, Apple, Google, two-factor, or device sign-in fails, confirm that the app is current and that the device has a working connection. Tell support the visible error code; do not send the credential that caused it.
Subscriptions and billing
For a Kit entitlement problem after a completed store purchase, send the store name, product name, purchase date, and the non-secret order or transaction reference shown by Apple or Google.
Apple or Google controls native charges, cancellation, and refund decisions. Read the mobile terms and store billing notice before contacting the store.
Privacy and deletion
Read the privacy policy for data questions. The account-deletion guide explains immediate individual-profile deletion and the owner's business-wide deletion process.
Support information
- Business: Kit POS Uganda Limited
- Location: Ntinda, Kampala, Uganda
- Email: info@kit.africa
- Telephone: +256 759 948 200